Project automation: create rule for comments from portal

Question

I am trying to create a rule, which transitions my issue when a comment is created. This basically works fine.

But when I am trying to add a condition, I am failing:

I want my issue only to transition, if the comment is created in the portal and not in the Jira backend.

I know that there are certain properties and that it is possible to set them with the "advanced compare condition" but I am not able to find out the right parameters.

So I have two questions:

1.) how to write my condition, so that my rule is only triggered my comments created in the service desk portal?

2.) does there exist a list with all field properties and an explanation for what they are used?

thanks for your highly apreacciated help!

(I am project administrator, but not a Jira administrator with global permissions)

systemlos · Answer

these IF conditions will do as a workarround for now:

systemlos · Answer

thanks for reaching out to me.

everybody is allowed to raise requests. The user condition would not be perfect, because if a user is an service desk customer and an agent at the same time, a comment in Jira would be interpreted like a comment from portal. Best would be a certain property, where I can declare,  that the comment had to be raised by portal.

thank you for the link :)

Jan-Hendrik Spieth_49zdy4 · Answer

Welcome, @systemlos :-)

Have you also tried setting a "User condition"? I think this might work, using some group, role, organization or so, as condition then.

About "all field properties" - the documentation for smart values might be a place to start?

Hope this helps...