External tool/portal that will allow opening of Jira's tickets

Question

Hi all,

I would like to understand if there are tools (if yes, which tools) that can interact with Jira with the following characteristic:

- An external user will open this tool, with the aim of opening a Case that need to be analized;

- The tool will engage atuomatically Jira and will open a Jira ticket with the details provided in this tool.

Thank you so much users!

Ananjan_miniOrange · Answer

Hey @Simone Giovanni Carmignani

I hope you've got answers to your questions. In case you are moving forward with Jira Service Management, we have a solution, SSO Integration with Helpdesks which can possibly cater to all your requirements.

Just check it out once and feel free to let us know! For your reference please take a quick glance at this document to better understand our solution.

For more information, you can raise a ticket here.

Best regards,

Ananjan Mishra

Mikael Sandberg · Answer

Yes, and no. If you have JSM then the customer do not need a license and will be able to see the request after it has been submitted. For Jira Software the user can submit, but they would not be able to see the issue after unless they have a license.

Simone Giovanni Carmignani · Answer

Thank you @Mikael Sandberg, really appreciated. Regarding the third option "Refined", can be accessed to every customer configured by user and password (am I autonomous?) and linked to the actual Jira that I have in place?