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How to tag an user in an automated rule

Ana BD

Hello, I have an automated rule that posts a text to a MS Teams channel we have in the team for jira notifications.

In this text I want to tag the user that triggered the rule. For this I'm using the following text in the custom data area of the 'Send web request':

{"text": "The issue has been marked as Done but the fix version is empty. Please [~accountId:{{initiator.accountId}}] review it. Thanks!"}

But for some reason that doesn't come as expected and I get this posted into the MS Teams channel:

The issue has been marked as Done but the fix version is empty. Please [~accountId:JIRAUSER44655] review it. Thanks!

Can someone please let me know what I'm doing wrong? Thanks!

Accepted answers

All comments

Morgan DUBUISSON_xt2pre

Hi,

Maybe not [~accountId:JIRAUSER44655] but : @{{initiator.displayName}}

Best Regards

Ana BD

Hello @Morgan DUBUISSON,

Thanks for your response. I also tried that and it doesn't tag the user either, instead I get this:

@<user_name>

Which is not tagging the user.

Kind regards

Morgan DUBUISSON_xt2pre

Hi,

So @{{initiator.emailAddress}}

Best Regards

Ana BD

Hi again,

I'm afraid that doesn't work either:

user tagging in Jira automated rule.PNG

As you can see above the @<email_address> doesn't get turned into a user tag.

Kind regards,

Ana

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