How do you send e-mail notifications to an external e-mail address

Shariyar Rashid

I saw various posts back in 2012 regarding this, but I would like to repeat the question to see if this is now possible some how.

 

Currently internal users who use JIRA within the company "X" are able to receive notifications when say a status is moved for example. 

However we've recently had the need to sign external users from company "Y" to our JIRA system, they are able to use and move JIRA as required however they cannot receive any e-mails, is there anyway to allow this?

 

In short:

 

John.Smith@XCompany.com CAN receive e-mails

John.Rogers@YCompany.com CAN'T receive e-mails

 

How do I allows users from "YCompany" to get notification e-mails?

 

Thanks

Sten Sundelin

I would say that this is an IT question and not a JIRA question.

You need to work with whomever manages your email server and find out why the emails to Ycompany aren't making it. Maybe it's a company policy to not allow external email addresses?