Problems during CSV import in JIRA

Question

Hi Everyone,

we face a blocking problem during CSV import. Our fields in the CSV file look like this:

summary, description

Test1, Description1

Test2, "Description2:*first row

* second row

* third row"

The import fails - at least the first issue (Test1, Description1) were imported but the second were not. We prepared the csv as in the documentation: the description contains more lines were included between " ". What did we do wrong? We used ALT+ENTER for line breaks in the csv. Is that the problem? Should we put each new line of the description into new row in the csv??

We use comma as delimiter in the importer.

Could you please help?

Thanks in advance!

Amir Katz (Outseer) · Answer

Please see here, the workaround (that I suggest) might be useful:

https://jira.atlassian.com/browse/JRASERVER-63388

Karalee Kikiros · Answer

Multi-line descriptions should not be an issue in a CSV import. What does normally tend to make the CSV import fail is one of two things - special characters (like &) and hidden formatting. What you can do if the description does not contain any special characters is to copy the description, paste it into a basic word app like Notepad (as it will strip any special formatting out) and then paste that into the CSV file and try again.