Can customers that do not have a Jira License participate at Customer Satisfaction Surveys for Jira?

Question

Hi,

can I send out the customer satisfaction surveys out of a project to customers that will not have a license for the Jira instance where the project is hosted?

Thank you and best regards

Verena

Brant Schroeder · Accepted Answer

@Verena Ro If you are using Jira Software then you will have to have a public project or the user will need a license.  If you are talking about Jira Service Management and the satisfaction survey sent to users after a ticket is closed they do not need a license.