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Can't see Xray dropdown menu in the general top menu of Jira

ליאור בראודה

Hello, I am using Jira data center v8.20.7 and I have tried to upload Xray for jira version 6.4.0

When uploaded xray it did not add a dropdown menu in the general top menu of jira so I could not access the xray at all.

Please help me understand what I can do to fix it, thank you in advance!

Accepted answers

Stefan Salzl

Hi @ליאור בראודה

Was this a fresh installation or an upgrade? What is your installation file called? Could you send names/screenshots?

Where did you download the file? Please double check if you chose the correct file as there are different downloads for Server & DC and even for Jira major version (8 & 9) --> see screenshot from market place:

Best
Stefan

All comments

Stefan Salzl

Hi @ליאור בראודה

Was this a fresh installation or an upgrade? What is your installation file called? Could you send names/screenshots?

Best
Stefan

ליאור בראודה

Hello @Stefan Salzl , thank you for answering

While this was a fresh installation, we have a test instance on which we tested the Xray app first and everything worked there fine.

Our installation file is called is xray-6.4.0.jar.

Sadly, We are unable to provide screenshots.

We downloaded the file on the Atlassian Marketplace site.

Stefan Salzl

Hi @ליאור בראודה

to wrap this up:

the test instance was set up first with exactly the same versions and files. in the test system it worked fine and after installing the same setting (versions/files) in a production environment (which is also configured exactly as the test environment) it doesn‘t work anymore?

Best
Stefan

ליאור בראודה

@Stefan Salzl , yes this exactly what happened.

Could you help me please understand what should I do to fix it?

thanks again🤍

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