New Users not receive the Invitation's mail for the password setup.

Harman Jantan

Hello,

I have created new account by added it manually and tick on the box 'Email a link to user to set their password'. Unfortunetely, the new users seem not received the link on their email.

Do you know what is exactly the reason why they didnt get the invitation mail?

Regards,

Harman.

Bhushan Nagaraj4

Hey Harman,

Is your email server configured? If not, take a look at this doc.

https://confluence.atlassian.com/display/DOC/Configuring+a+Server+for+Outgoing+Mail

If you already have an email server configured, take a look at this document to troubleshoot.

https://confluence.atlassian.com/display/CONFKB/User+appears+not+to+receive+any+mail+notification

If you are using OnDemand instance, you can also raise a support ticket at https://support.atlassian.com

Cheers

Bhushan