I am not able to give access to a project

Question

I usually give access to my colleagues on the specific project they are related in. it's been days, I am trying to give someone access and it;s giving her "looks like you don't have access  to jira. contact your admin to get access. but I already have her. what should I do?

Tatiana Daaboul · Answer

Thank you

John Funk · Answer

I would still contact Atlassian Support.

Tatiana Daaboul · Answer

Hi John, thanks for your reply. My colleague received the email and entered the link. but when she did so, an icon opened where it has written"we couldn't find a site. looks like you don't have access to Jira. contact your admin to get access."

But I am the admin, and I already gave her access.

let me know.

Thank you