nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Email handler replaces original sender with JIRA mail account

René Steg

I would like to keep the original email sender address in JIRA, when I receive an email, which is handled by JIRA. Currently JIRA replaces the sender with the JIRA Master Admin address. I remember, that we had setup the handler to keep the original email address on another company I administerd JIRA, but don't remember how we managed to do this.

Reason why I want that is, that I would like that the sender is being informed automatically on the updates (adding comments, status changes etc.) wheneverr that is done.

Accepted answers

Mirek

Hi Rene,

The JIRA is handling issues very easily.. The reson why JIRA is replacing the sender email as a JIRA Master Asmin is probably becouse you have set up a default reporter (reporterusername property) in your handler and user is not recognized.

When JIRA do not recognize the user and it is automaticaly setting up the user specified in reporterusername. If you want to inform senders about every change they need to have a valid accounts in JIRA. You can eather create them or set up a createusers property to True. JIRA will then automaticaly create an account for the sender. This will allow the creator to be notified of subsequent updates to the issue, by configuring the notification scheme to notify the 'Reporter'.

In addition..

If you will specify notifyusers next to the creteusers then all senders that do not have the account will recive a notification that the account have been created for them.

I hope that helps!

Any more questions.. Please let me know.

Regards,

Mirek

All comments

Mirek

Hi Rene,

In addition..

If you will specify notifyusers next to the creteusers then all senders that do not have the account will recive a notification that the account have been created for them.

I hope that helps!

Any more questions.. Please let me know.

Regards,

Mirek

René Steg

Thanks Mirek

however, that means, that every such automated created user will count down my remaining licenses, correct?

Regards,

René

Nic Brough -Adaptavist-

Yes, your users created this way will count as liencensed users.

Mirek

Correct.

Every new user (if it will have jira-users permission) will count to your licence... That means that you can have unlimited number of users but those that can login and use jira must have jira-users permission. Once they are created and the issue issue is resolved you can consider disabling the user to not count to your license.