Receiving notifications when a user from a particular group creates a ticket

Daniel Pasacrita_zbcr3c

Hi everyone, we're looking for a way to have a user notified whenever a particular user (or user from a particular group) opens up a ticket in any project. So basically the second one of those users creates a ticket, this master user will get an email notification informing them of the creation.

I'm familiar with some of the reporting features, such as creating a filter for these user's issues and sending a report out every night, but it doesn't look like that's what we're looking for. I'd prefer to do this without any paid plugins if possible, as getting those things approved for purchase is kind of difficult.

Jeremy Gaudet

I've done this with a custom listener; first I created a custom event, then I used the script runner listener for firing the event when a criteria was met, with the criteria being that the user was a member of the group.  Then I added a notification for that event using the "issue updated" email template.

More streamlined would be to just emit a custom email and bypass the custom event, but then you'll need to write your own email template.  There are pros and cons to both approaches; in this case, since you want it for all projects, you probably don't want the event as then you need to trust that every notification scheme will maintain the correct notification.