Problem is happening every few days.
JSD instance hosted on AWS is experiencing high CPU then becomes unresponsive, which requires reboot.
Jira Service Management 4.20.8
Jira Software 8.20.8
Jira Core 8.20.8
Hi @Eric F
When you look through both your server logs and the atlassian logs do you see anything specific happening at the time of the high cpu usage?
This could be pretty much anything as multiple services are probably running on the server both Atlassian and OS specific or other programs.
could you please provide some guidance on which log to look at? There's nothing else running on the instance except for JSD. I was hoping not to have to dig through logs.
Well in general there will always be other background processes running on any server Any Operating System services or other applications managing the server could do contribute to it.
What OS are you using (Linux/Windows)?
You can find details on the logs from Jira here : https://confluence.atlassian.com/jirakb/useful-log-files-in-jira-1027120387.html
The one that probably gives you the most insight would be atlassian-jira.log*
If that doesn't really show anything specific you would need to verify your system logs (either eventviewer on Windows or like a syslog on Linux)
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