Jira ServiceManagement License not providing OpenID SSO

Question

We recently needed to reinstall Jira ServiceManagement

We use the built-in OpenID SSO application to configure SSO for our instance

However, after reinstalling, there is no option to use OpenID, the only option is "Crowd single sign-on."  We are using the same license we previously used.

Christopher Pazdersky · Answer

full reinstall, we didn't use any paid applications to provide OpenID Connect SSO, just the built-in system app

but the only option for authentication methods is Crowd

Dirk Ronsmans · Answer

@Christopher Pazdersky ,

Was this a full reinstall of your server?

Chances are you previously used an app to provide OpenID SSO connectivity.

You could look at https://my.atlassian.com to see if there are any marketplace app licenses there which you still need to install and configure