Tried to move ticket to waiting for customer stage but it reverts to waiting for support stage
what might be the reason for this problem?
Hi @Basavaraj Sangote
Take a look at your workflow and see if the transition requires any conditions to be met before the transition is allowed.
As an example: This transitions isn't allowed unless All Sub-tasks are in one of the following statuses
Suzi
Okay, Thank You for your kind response
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