Email Security Team if Security Incident is opened

Charlotte Hernandez-Velez

Good day.  

I have a Security users group.   I need to send an email to the security group when a security incident is opened.   How can I set that up?

 

Appreciate your assistance!

Charlotte

Fabio Racobaldo _Catworkx_

Hi @Charlotte Hernandez-Velez and welcome,

please provide us more information about your security incident management. Is it a specific request type? If so, because of the follwing ticket https://jira.atlassian.com/browse/JSDSERVER-5624, you can setup the following Automation :

Workaround

Use the automation rules from Service Desk for certain events such as:

When: Issue Created
If: Issue matches -> "Customer Request Type" = X
Then: Send email

Hope this helps,

Fabio