nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Why can't I use "user mention" when I create a task?

Rodrigo Huitrado

When I am creating a Task I have 3 fields that are configured as wiki renderer and only in one of them which is "description" I can use the "@user mention" option, in the other two fields even though they are configured as wiki renderer I can't use it, and I checked the global permissions and the Browse Users option is enabled.

Do you have any idea how I can fix this?

Accepted answers

Dave Mathijs

Hi @Rodrigo Huitrado welcome to the Atlassian Community!

Does the mentioned user have the Browse Project permission?

Does the issue where he's being mentioned has a security level that restricts him from viewing it?

Is there an empty Recipient against one of the Notification Events on the notification scheme page?

All comments

Dave Mathijs

Hi @Rodrigo Huitrado welcome to the Atlassian Community!

Does the mentioned user have the Browse Project permission?

Does the issue where he's being mentioned has a security level that restricts him from viewing it?

Is there an empty Recipient against one of the Notification Events on the notification scheme page?

Rodrigo Huitrado

Hi @Dave Mathijs thanks for your prompt reply, my answers below.
1) yes, he has that permission
2) No, it does not have that level of security.
3) No

The strange thing here is that I can use the "user mention" only in one of the 3 fields of the same issue type

Dave Mathijs

What types are those fields?

Rodrigo Huitrado

@Dave Mathijs all of them are text fields wiki style renderer

Welcome!

It looks like you're new here. Sign in or register to get started.

Quick Links

Find more posts tagged with

server

jira

jira-server

mention