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Assign the issue to different person based on the vacation calendar

Tony Thomas_py70st

I want to auto-assign the Jira ticket to someone else if the assignee is on leave. Is there any possibility of reading the leave date from the calendar and handling the same?

Any leads will be appreciated

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Dave Mathijs

Hi @Tony Thomas where have you defined the vacation calendar of the user?

Joseph Chung Yin

@Tony Thomas -

Please provide more information on where in JSM that you are tracking on your agent's working calendar?

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Technology Applications Team

Viasat Inc.

Tony Thomas_py70st

Hi @Dave Mathijs ,

In confluence, we are adding the team vacation calendar.

Tony Thomas_py70st

@Joseph Chung Yin , currently added to the confluence calendar, Can we access that calendar and handle the same

Joseph Chung Yin

@Tony Thomas -

Unfortunately, it is not possible using the calendar managed in Confluence.

However, if your env is Data Center, then you may be want to take a look at using Automation for Jira to manage issue assignee using automation rules -

Here are the reference links -

https://confluence.atlassian.com/automation074/smart-assign-jira-issues-load-balancing-round-robin-and-more-1141481228.html

https://www.youtube.com/watch?v=hEh3MsoUxho

Hope this helps.

Best, Joseph

Dave Mathijs

Agreeing with @Joseph Chung Yin on this one then.

Tony Thomas_py70st

Hi @Joseph Chung Yin ,

Thanks for your suggestion.

Is there anywhere can we configure the team's vacation plan and auto-assign based on that.

No need to access from the confluence. Currently we are adding our leave plan in confluence.

Regards,

Tony Thomas

Emre Toptancı [OBSS]

Hello @Tony Thomas ,

We developed an app that solves this problem in a more comprehensive way, without changing the assignee. I suggest you take a look at Keychain - Delegation for Jira by OBSS.

With Keychain, you can set delegates for people and you can configure workflows and schemas that allow those delegates to perform actions.

You configure your workflows and schemes once to allow delegates to perform actions.
Delegations are defined with a time window. The delegation automatically becomes effective at the start date and is automatically revoked as soon as the end date is reached.
The delegated issues are not updated in any way at any time. Even the original assignee doesn't change.
Since the assignee is not changed, the original assignees do not lose their permissions.
You can delegate actions to multiple people.
You can delegate different categories of actions to different people.
Users can set delegates for themselves.

https://marketplace.atlassian.com/apps/1225037/keychain-delegation-for-jira

EmreT

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