Not able to login due to error "Malformed request"

Question

Hello,

I have a strange problem on my new iPad. I cannot log in via the JIRA app as I get this error "oops, you have made a malformed request" after user and password input. I can connect to the JIRA cloud via the browser on the same tablet but not via the app. Same problem on my previous iPad. On another iPad with another account, the app is working fine.

I reinstalled the app a couple of times, but nothing works.

How can I log in with my JIRA app on my iPad?

iOS: 16 and up to date like the app.

Thanks,

Didier.

Didier Debbaut · Accepted Answer

Thanks for the reply.

The problem was, even more, simpler: on Safari, all the cookies are blocked, so this prevented to login.

Once the cookies are allowed for the default browser, I can login with the JIRA app.

Closed.

Didier.