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6 child tickets needs to be auto generated when parent ticket is created in jira service desk?

geethanjali sj

Hi everyone,

We are using jira service desk(data center ).

Our requirement is when parent ticket is created 6 child tickets needs to be auto generated.

And for each child ticket we have certain questions that needs to be answered by customers but not at a once they should have option to answer after ticket created also.

I found an add-on in marketplace Feature Bundle where customers can have edit access.

Other than the add-on can we do this requirement in any other way please suggests me.

Thank you in advance.

Regards,

Geethanjali.

Accepted answers

Alex Koxaras -Relational-

Hi @geethanjali sj

I've worked with certain clients of mine with the following app https://marketplace.atlassian.com/apps/1213697/actions-for-jira-service-management?hosting=datacenter&tab=overview which grants the customer the ability to answer questions using transitions and screens. Quite handy.

Joseph Chung Yin

@geethanjali sj -

As suggested by @Alex Koxaras -Relational- , your key issue on "Customers" being able to answer (update) issues after creation is not a typical usage of JSM since they can only access issues via the portal UI env.

I would vote for Alex's recommendation to look into the add-on that he suggested. If on the other hand, if customers can simply update the created issues via the portal UI by commenting on the issues, then there are other add-ons or even with WF customizations (post-function calls) to accomplish the auto issue creations after a parent issue is created.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Technology Applications Team

Viasat Inc.

All comments

Alex Koxaras -Relational-

Hi @geethanjali sj

geethanjali sj

Hi @Alex Koxaras -Relational-

Customers are not licensed users and after submitting the request also they need to edit if needed.

Alex Koxaras -Relational-

@geethanjali sj yes I know that

This app will let the customers click on any action you define and let them fill in any additional info. Read their documentation here https://deviniti.com/support/addon/server/actions/latest/self-service-request-editing/ (and actually see their pictures)

Joseph Chung Yin

@geethanjali sj -

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Technology Applications Team

Viasat Inc.

geethanjali sj

Thanks @Alex Koxaras -Relational- @Joseph Chung Yin

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