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Unable to configure sumUp

Marc Vander Jeu

Hello

I downloaded and installed this add-on

However when I click on the configuration menu I end up with this error

Internet Explorer cannot display the webpage

The link to which this menu points is https://jira.petercam.corp/secure/SumUpViewRule!default.jspa

Is there an error in the link?

Thanks and regards,

Marc

Accepted answers

JulianA

Hey,

yes it would be great if you could download the fix and give me feedback if it works for you. If so, we would provide the new verison on the marketplace

Cheers

Julian

All comments

Marc Vander Jeu

Nobody to help me on that issue?

Marc Vander Jeu

I really need help

I'm stuck...

JulianA

Hi Marc,

I'm very sorry about the late feedback - the e-mail is unfortunately perished.

The link seems to be correct. Which JIRA and SumUp version do you have?

Cheers

Julian

Marc Vander Jeu

Hello

We use JIRA 6.0.1

Sumup is the latest version available I guess. 0.6.3

Our network engineers checked all configurations (on different environments) they are 100% sure the problem is not a network issue.

JulianA

Hey,

thank you for the information. I've tested the 0.6.2 and 0.6.3 SumUp with a 6.0.1 JIRA. All configs worked for me. Are there any hints in your log files after clicking the link?

Marc Vander Jeu

Internet Explorer cannot display the webpage

What you can try:

<button id="diagnose"> Diagnose Connection Problems</button>

More information<noscript><ID id="moreInformation">More information</ID></noscript>

This problem can be caused by a variety of issues, including:

Internet connectivity has been lost.
The website is temporarily unavailable.
The Domain Name Server (DNS) is not reachable.
The Domain Name Server (DNS) does not have a listing for the website's domain.
There might be a typing error in the address.
If this is an HTTPS (secure) address, click Tools, click Internet Options, click Advanced, and check to be sure the SSL and TLS protocols are enabled under the security section.

For offline users

You can still view subscribed feeds and some recently viewed webpages.
To view subscribed feeds:

Click the Favorites button , click Feeds, and then click the feed you want to view.

To view recently visited webpages (might not work on all pages):

Press Alt, click File, and then click Work Offline.
Click the Favorites button , click History, and then click the page you want to view.

JulianA

Sorry I meaned the JIRA log files on your server. These should be at {path/to/your/jira/install/directory}/logs/catalina.out

Marc Vander Jeu

Our logs do not show lot of info but logging is almost turned off

What do you want us to log? There are many choices...

Thanks

JulianA

You should log all error msgs

Marc Vander Jeu

Please note :

1. all our logs are set to minimum WARN

2. another user tried under Chrome and got following error

This web page has a redirect loop

According to him as the error comes from the browser we will not see more in the server logs

Redirection URL :

https://jira.petercam.corp/login.jsp?permissionViolation=true&os_destination=%2Fsecure%2Fadmin%2FSumUpViewRule!default.jspa

3. We use the JIRA admin user

JulianA

Hey,

this was a very good hint. I've uploaded a jar with a hotfix at https://cp-systems.atlassian.net/browse/SUM-19

Hope this helps

Cheers Julian

Marc Vander Jeu

Hi Julian

Thanks a lot for the follow-up.

What is the next step for me?

Should I download the hotfix and install it?

Cheers

Marc

JulianA

Hey,

yes it would be great if you could download the fix and give me feedback if it works for you. If so, we would provide the new verison on the marketplace

Cheers

Julian

Marc Vander Jeu

Hi Julian

Thanks a lot!

I downloaded it and installed it successfully.

When I click on the "configuration" item it now redirects me to SumUp-Add-On Configuration page.

I guess it's fine.

Unfortunately I cannot proceed any further as the person in charge with the project that will use the Sumup add-on is on holidays and he did not tell me which Custom fields he would like to use.

Anyway I suggest we close this ticket as the link now works fine.

Thanks a lot for your assistance

Marc

JulianA

Thank you for your feedback and apologize the late feedback again.

We would be happy if you could update your review on the marketplace after your

colleague returns and tests our SumUp AddOn

Marc Vander Jeu

Hi Julian

I sure will do!

Cheers

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