Problem with processing notification form another Jira instances (cloud)

Krzysztof Micach

Hi everyone, 

I have a problem with processing email notification in my Jira server 4.22.6 instance. I'm receiving notifiactions sent by another, cloud jira, which are rejected by automatic filter as bulk message. I've tried to set a mail handler with Bulk: accept option, but it doesn't work. I've whitelisted domain, my external customers can comment issues. I don't know, what more can I try to establish this connection, can anyone help me?

Kai Becker

Hi @Krzysztof Micach ,

welcome to the community. 
Are you using the default mailhandler or a service management handler right in the project settings?

A good idea would be to consult the log files for further debugging.

1. JSM mailhandler: the should be log under settings —> applications —> email requests : at the bottom of the page there should be a logging 
2. Jira default mailhandler: the best way would be to consult the incoming mail log on the server. Maybe it is useful to enable debugging to get further information.