Why are transitions missing and the status wrong

Question

Have an issue that I hope someone has a fix for.

I created a project and many issues within it. I then imported updates to these issues and included in this import was the status.  Now on many of them the transition buttons are missing.

Also I have tasks that the status is wrong for. This comes about in the fact that before the import it was on status of 1 but in my import I had it update to status 2.  On screen it reads that it is on status 2 just as I have imported but the transition buttons (if there is one) will be for a transition coming of status 4.  When I look at the Transitions activity it says that the issue is on status 1.

I have tried a re-index but no change.  In short the project looks to be all stuffed up. Given it is a project that we are well into I am not looking for a solution of start again.

PLEASE HELP.  Thanks,

Eric Sara · Answer

Nic thanks for your comment on this. In the end I ended up fixing them as I found them.  Looks like the issue is with importing and updating an issue type. I had another project that I updated via CSV and for every issue I changed the type of I needed to go and fix them by moving them within JIRA to another type and then back again.

Just wanted to say that I appreciated your efforts on this and not have them go unnoticed.

Nic Brough -Adaptavist- · Answer

Ok, let's look at a single issue that is broken (I'm assuming the others are similar)

Can you look at the issue view and tell us

* What the status is
* Give us the workflow diagram
* Tell us what transitions there are available in the workflow bar at the top

Also, can you run a few searches for us.  They need to be similar and ideally short, and should select for the issue we're looking for on things not related to status (so "project = X and summary ~ "this issue" and updated > -7d" might be a start).  Once you've designed a good search like that, try it with these clauses added:

* and status = 1
* and status = 2
* and status = 4

Which one, if any, of these, finds your issue?

Eric Sara · Answer

Hi,  I did and it did return errors within the workflow for about 6 out of the 1000's of issues. These were for issues I updated the status for that did not have that status in their workflow. In the example above this is not one of these tickets. All other results passed.