How to created automated system messages that respect holidays and weekends

Question

Right now we are using system messages to notify our team when a certain deadline is approaching with their assigned project.  We essentially use this in replace of SLAs since SLAs can't be created to go off of a custom date field.

Since some of our time line is based on business and banking holidays, can a system message be created to respect business days and banking holidays?

Jake Maness · Answer

Yeah I can't use SLA's because I was told they can only generate by the date the ticket is created.

Thank you for sending this information over!  I'll check it out and see if it will work for what I need.

Kateryna_v_SaaSJet_ · Answer

Hi @Jake Maness 
Welcome to the community!

The only way is by using SLA Automation, but if you would rather not use Jiras' SLA, I suggest trying third-party add-ons.
For instance, with the SLA Time and Report for Jira add-on, you can set up your SLA with any custom Work schedule and Start/Pause/Stop conditions (out of the custom field value as well).

The app will send notifications only during Work time, respecting holidays.

My team develops the app, so please let me know if you need any clarifications.