Can not synchronize all changes of user in Confluence using Jira Software Server as Active Director

Samvtb11

Hi, 

I am having a problem in synchronize user information in Confluence which using Jira Software another server as Active directory.

 All old users which synchronize from previous date not be updated in Confluence when I execute Syncronize

Example userA in Confluence update time: 20/02/2020

UserA change fullname to  in Active Directory to another value

After synchronize, fullname of userA still not be updated in Confluence

 

How to fix this problem?

Thanks,

Nhung

Craig Nodwell_7eve9b

Hi @Samvtb11 user name change in AD usually means a new user in Jira.  Check Jira for the new user and make sure they are members of the confluence_users group.