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The email takes too long

arno_5u8914

Hi all

Recently, when I used jira, I found that it took too long to receive emails. For example, I created an issue at 12:00, but I may receive an email notification at 6:00 telling me that I created an issue. I would like to know how to troubleshoot this problem

My Jira version is 8.13.3

The email address I use is office 365

Accepted answers

All comments

Alex Koxaras -Relational-

Hi @arno

Usually email batching notification may take up to 1 hour but not 6 hours:

batching email notif.png

I would check your SMTP server as well as the jira logs and possibly the jira time.

arno_5u8914

Hi @Alex Koxaras -Relational-

I'm going to set this for every 10 minutes

arno_5u8914

电邮队列.png

Hi，@Alex Koxaras -Relational-

I find that there are a lot of email queues in my jira system. Will it affect the time of receiving emails? How can I solve this problem

Alex Koxaras -Relational-

@arno take a look at this KB https://confluence.atlassian.com/jirakb/troubleshoot-notifications-in-jira-203394737.html