Custimisation on view screen of end user

Nikhil Patil_1qxmu8

We need to do customization on End user's view screen. We need fields like assignee, assignee group and some custom field on view screen(End User) so that end user/customer can track the ticket. For e.g) With which assignee group the ticket is present and who(assignee) is working on the ticket.

Please guide us on same.

Nic Brough -Adaptavist-

Fields are usually shown to the users by default, so I'm not really understanding the question here.

Do you mean you are looking at the customer's requests, rather than the issues that will show everything to your people?