Confluence Backup & Restore

Question

Hi, We have a plan to convert DB from MySQL to PostgreSQL in confluence, and I am trying to export the backup, but it's not generating the backup file in home directory or /var/atlassian/application-data/confluence/backup, I am getting 504 time out error when I was trying to backup, Is there any other way to backup the files or any known issue for 504 error?

Confluence version - 7.19.4

DB version - 5.7

G Ashok · Answer

Hi, Alexis 
our Confluence runs on localhost not the external IP address. Thank you!

Alexis Robert · Answer

Hi @G Ashok ,

this will happen if you access Confluence through a proxy (that's usually the case as you'll have a URL like wiki.mycompany.com).

In this case, the proxy will send a timeout as the process takes more than 5/10 minutes for example, but it might still running in the background.

What you can do however, is access Confluence directly with its IP and port so that you don't have the proxy timeout. You will need to ask your Confluence administrator or the network team to give you some information, but the goal is to access Confluence with a URL like 10.4.3.1:8090 for example.

Let me know if this helps,

--Alexis