Can not enable one user in Confluence using Jira as Active Directory

Question

Hi,

I have a problem with enable user in Confluence/

1. My confluence using Jira Software as active directory server with Readonly mode

2. One user A is disabled in Confluence, and but user A is enable and can login Jira Software normally but can not login Confluence. I try to enable user A in Confluence but getting the error " User A could not enabled. The directory may be read-only.

Pls give me solution in this case.

Thank you very much

Radek Dostál · Answer

I mean that you need to be logged in under an account residing in a different user directory than the one you want to modify - since Confluence won't allow you to modify the same directory you are logged in from currently, for safety reasons.

The page in Confluence is called User Directories:

# /plugins/servlet/embedded-crowd/directories/list

Described more in https://confluence.atlassian.com/doc/configuring-user-directories-229838212.html

Samvtb11 · Answer

Thanks for your response. I don't understand "you need to log in with a service account" , what does you mean? I login Confluence and Jira Software (directory server) but not see "Copy user attributes on login". Could you pls decribe me more clear detail for this step.

Thank you so much,

SAM

Radek Dostál · Answer

As you're not using user sync (I assume, otherwise the user would be re-activated during the sync), you need to log in with a service account (must be in a different user directory than the one you are modifying), edit the directory, untick "Copy user attributes on login" and save it. Then you will be able to enable the user, and then tick the copy checkbox back in.

The checkbox has a description under it stating something along the lines of "if you copy user attributes then you no longer can modify users in Confluence" which is usually the case why you cannot manually modify them.