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how to use an existing insight field for another project

NEGAR JALALIAN

hi and sorry if the question is so simple for you but I'm new to Insight :

I have couple of insight fields in Project A

I have created project B .and want to use the same insight fields in Project B.

I added the field in the screen (same way as other custom fields of Jira ) and under configuration , I added new the new project and also new insight schema

but still there is no value in the field . it shows empty. what did I miss ?

Accepted answers

All comments

Marini Marini_oy8r62

Hi @NEGAR JALALIAN

From the description:

You have an Asset custom field
You are able to add the Asset custom field in the Project A screen
You are able to search for the Asset value when creating an issue in Project A
You are able to add the Asset custom field in the Project B screen
You are UNABLE to search for the Asset value when creating an issue in Project B

Let me know if I understand the issue correctly.

To further investigate, can you please share the following screenshots:

How do you create an issue in Project A and search for the Asset in the Asset custom field
How do you create an issue in Project B and search for the Asset in the Asset custom field
The Asset custom field configuration page

Thank you,

Marini

NEGAR JALALIAN

hi Marini

I have attached the screenshot :

A. screenshot of project A : called Allente TOC and the field is called Platforms

B. screenshot of project B : called NewTOC and the field is called Platforms

C. configuration of Insight for the field in New TOC (project

D. configuration of Insight for the field in Allente TOC (Project A)

NEGAR JALALIAN

attached files

Marini Marini_oy8r62

Hi @NEGAR JALALIAN

All the configurations seem correct and I assume that you have configured the New TOC's Platform objects as well.

Click Asset -> Search for object
Select New TOC object schema
Type the following AQL
1. objectType = "Platform"
The result should not be empty

The next step is to check if the New TOC configuration:

Click on Asset -> Object Schema
Click the Gear icon next to the New TOC object schema
Click Configure
I would suggest you compare the Object Schema configuration in New TOC with the Allente TOC Object Schema and make sure they have the same configuration
Make necessary changes in the New TOC configuration and try to create an issue in project B again

Thank you,

Marini

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