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Priority Change ScriptRunner Listener

Philipp Hartl

Hello,

im currently trying to set up a listener to receive notification when priority is changed. Request is that the original prio is defined (P3) and new prio is P2. Thus notifications should only be received when Prio3--> Prio2 but not for Prio3-->Prio1 or Prio1-->Prio3

I tried to config this with template from listener and add something but i dont receive any notification:

Condition and Configuration Option1:

originalIssue.priority == 'Medium (P3)'

issue.priority?.name == 'High (P2)' && issue.priority != originalIssue.priority

Condition and Configuration Option2:

issue.priority?.name == 'High (P2)' && originalIssue.priority == 'Medium (P3)'&& changeItems.any {

it.get('field')=='priority'

}

Could you please help me out here?

Thank you!

Accepted answers

All comments

Philipp Hartl

Sry i think this question is in the wrong section..

PD Sheehan

You could try it like this:

if(originalIssue.priority.name != 'Medium (P3)') return false
if(issue.priority?.name != 'High (P2)') return false
true

By default if the current priority is different than the original priority, that means the priority was changed in the event. So there is no need to also look in the changeItems

Philipp Hartl

Hello Peter-Dave,

thanks for your help!

Unfortunately i am not receiving any notifications. Do i need to add something to your code snippet?

PD Sheehan

Add some logs and review the details after the execution:

log.info "Original Priority=$originalIssue.priority.name"
if(originalIssue.priority.name != 'Medium (P3)') {
    log.info "Condition is false because original priority was not 'Medium (P3)'"
    return false
}
log.info "Current priority=$issue.priority.name"
if(issue.priority?.name != 'High (P2)') {
   log.info "Condition is false because current priority is not 'High (P2)'"
   return false
}
log.info "Returning true"
true

Philipp Hartl

This is what i receive when i switch from P3 to P2:

2023-02-25 00:49:23,017 INFO [runner.ScriptBindingsManager]: Original Priority=High (P2)

2023-02-25 00:49:23,017 INFO [runner.ScriptBindingsManager]: Condition is false because original priority was not 'Medium (P3)'

And if my current priority is P4 or anything else and i switch to P3 i get this:

2023-02-25 00:48:45,972 INFO [runner.ScriptBindingsManager]: Original Priority=Medium (P3)

2023-02-25 00:48:45,973 INFO [runner.ScriptBindingsManager]: Current priority=Medium (P3)

2023-02-25 00:48:45,973 INFO [runner.ScriptBindingsManager]: Condition is false because current priority is not 'High (P2)'

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