Captcha is off but why it is asking when logging fro JRIA software 8.22.0

Devendar Gangapuram

Hi Team,

 

We are using JIRA REST API for jira ticket creation automatically, but suddenly ticket not created. when logging JIRA using web, it asked for CAPTCHA though it is already "OFF". 

COuld you help me how to avoid asking this CAPTCHA every time though it is put as "OFF".

Note: WE are using JIRA software version 8.22.0

 

Fazila Ashraf

Hi @Devendar Gangapuram 

That is for disabling captcha on signup. For disabling captcha for whole instance, you have to follow https://confluence.atlassian.com/jirakb/disable-user-captchas-from-the-jira-database-333807702.html