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How to limit the number of email notifications

Sherri Queen

In setting up a project, I noticed that I have control over certain email notifications, but our employees are getting a great deal of additional emails that are automatically generated. For example, if an issue hasn't been updated in 5 days, an email is sent. We definitely want to turn that off since some issues have due dates well in the future, so this can be quite annoying.

Also, I would like to remove another email that states that an issue is due within 3 days.

How can I remove these and other emails that are unnecessary?

Thanks!

Accepted answers

Mikael Sandberg

It sounds like you have automations set up that sends these emails to the users based on the due date. If you go to Project settings > Automations you will see all the automations that have been created in the project.

All comments

Mikael Sandberg

You could also have global automations that generates these emails, and you can find those by clicking on the link while in Project settings > Automation or if you go to Settings > System settings > Global automation. Note that you need to be Jira admin in order to be able edit global automations.

Sherri Queen

Thank you! I see that we have global rules set up that need to be changed.

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