Customer interaction

Anastasia Andriyanova _Teamlead_

If you use Jira to work on projects, how do you build relationships with clients? Do you use Google spreadsheets or an external CRM?

Actually, you don't need extra functionality - considering that all project information and customer referrals are inside Jira.

Riley Venable

You can use Jira Service Management to help customers resolve their issues without creating a request by connecting your service management project to a knowledge base in Confluence. Customers can search in the customer portal and pages in the linked knowledge base space will be suggested, allowing customers to help themselves.