Insights and JIRA in Data Center: linking objects to jira issues

Question

I would like to automatically link an Insight Object to a JIRA issue, but I need some assistance.

Use Case: A server (object in insights) has a certificate expiration date (attribute in insights) of MM/DD/YYYY.  I would like to be notified through a JIRA ticket to renew that certificate.

Functionality in place:

- Created expiration date attribute in Insights.

- Created new field in JIRA issue "expiration date" as well as Insights Object field with the same name.

- Insights Automation job that creates new JIRA issue if expiration date is approaching.

How can I get the data from the attribute/insights object into the new jira issue?

Thank you,
Scott

Joseph Chung Yin · Answer

@Scott McDonald -

What do you mean by not want to change values in the field?  What I mentioned before is that when using automation rule or via WF customization, you actually embed the value for the custom field (sourced from Insight).  It is normally hard coded in the rule/WF, so if you need to change it, then you will need to update the rules/WF.

Once the custom field is populated, then the link between your Jira/JSM issue and Insight Assets object will be created.  You are not changing the Insight Assets objects value, and you are simply updating your Jira/JSM issues.

Hope this makes sense.

Best, Joseph

Scott McDonald · Answer

@Joseph Chung Yin

Am I correct is saying the only way to create the links between JSM and JIRA is to manually link the issue/object via new Insights Object custom field.  Of course the assumption is I don't want to change values in the field.

Joseph Chung Yin · Answer

@Scott McDonald -

You can establish the relationship from Jira/JSM side at issue creation by either using custom WF via post function call to populate the custom field sourced from Insight at create issue transition time, or setup automation rule against issue created event.

The drawback from performing the above action is that the value of those fields are set to a specific value (defaulted value), and if the values need to change then you will need to modify the WF or the automation rule.

Best, Joseph