I am unable to login to an on-premises Bitbucket portal - who can help please?

Question

Due to this I am unable to perform any activity namely pull ,Fetch , Check-in with bitbucket as it contains source repository.

When I tried to perform above mentioned activity through Visual Studio getting below error message.

Your Bitbucket account has been locked. To unlock it and log in again you must solve a CAPTCHA. This is typically caused by too many attempts to login with an incorrect password. The account lock prevents your SCM client from accessing Bitbucket and its mirrors until it is solved, even if you enter your password correctly.

Jira.Support · Answer

hi Philip,

i am Vignesh from  TVS motor company we are facing one issues for user can't login our bitbucket on premises. i am the bitbucket admin for our company pls give some steps or ans

and i submit some screen short pls check and give ans
er

Phillip March · Answer

Hi

Further to this we think this is an issue with authentication in bitbucket.

We have tried Git clone in git bash.

Please find below message (sensitive data changed).

firstname.lastname@systemname-DEV3 MINGW64 /c/Repo_1
$ git clone http://USERNAME:firstname.lastname@systemname2:7990/scm/gep/systemname3.git
Cloning into 'systemname3'...

fatal: Authentication failed for 'http://systemname2:7990/scm/gep/systemname3.git/

As per above error we found one article in Google.

https://confluence.atlassian.com/bitbucketserverkb/git-commands-return-fatal-authentication-failed-779171809.html

In this article it is mentioned as  issue arises mainly due to four causes.

any further advice?

Thanks

Phillip March · Answer

Thanks for coming back - we will try this and get back. Appreciate your time