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Change Help Center Banner Background

Samuel Stephens_k2dx2s

I am trying to set a specific colour for the banner background on my Jira Service Management portal.

I have selected a red (#ff0000) however due to whatever JSM uses, it turns that red to a shade of pink.

Is there a way to turn this lighter colour formatting off or am I restricted to using a plugin such as Refined for Jira for now?

Accepted answers

Brant Schroeder

@Samuel Stephens I was able to make the change just fine. Can you share a screenshot of what you are seeing and what the issue is?

All comments

Brant Schroeder

@Samuel Stephens I was able to make the change just fine. Can you share a screenshot of what you are seeing and what the issue is?

Samuel Stephens_k2dx2s

Hi @Brant Schroeder

I can’t share a screenshot as the system is airgapped. Can you provide one perhaps and I’ll tell you whether I’m having the same issue?

Making the change is not the problem I’ll add. It’s the colour setting some level of transparency.

Cheers,

@Samuel Stephens

Brant Schroeder

@Samuel Stephens I left the image on but could remove it to just have the solid color.

Samuel Stephens_k2dx2s

Hi @Brant Schroeder

So I've had a look and I'm actually referring to the Announcement banner (aka. announcement subject/announcement message).

If you try and set this to a red as you've done on the banner background, you'll probably find it comes out as a pink color. This is the issue I'm having.

Currently we're working around this using Refined for Jira and the HTML banners it provides however it's causing havoc with some of our more bespoke plugins so would like to in the mean time at least get this fixed or a native alternative found.

Cheers!

@Samuel Stephens

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