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How to filter Jira tickets for "Inactive users" without removing the "Unassigned" tickets

BG Pantaleon

I built a dashboard and used Rich filters. I was able to hide the Inactive users but even Unassigned tickets get hidden too.

I only need to hide Inactive users with tickets not the Unassigned tickets.

Screenshot 2023-02-10 at 2.41.41 PM.png

All tickets before filtering:

Screenshot 2023-02-10 at 2.44.41 PM.png

Unassigned disappeared too:

Screenshot 2023-02-10 at 2.43.20 PM.png

Accepted answers

Joseph Chung Yin

@BG Pantaleon -

It seems that "Rich Filters" is a third party add-ons that you installed in your env. If so, you will need to contact the vendor for technical assistance on your ask.

Hope this helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Technology Applications Team

Viasat Inc.

All comments

Joseph Chung Yin

@BG Pantaleon -

It seems that "Rich Filters" is a third party add-ons that you installed in your env. If so, you will need to contact the vendor for technical assistance on your ask.

Hope this helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Technology Applications Team

Viasat Inc.

BG Pantaleon

@Joseph Chung Yin does Jira support this out of the box?

Joseph Chung Yin

@BG Pantaleon -

Unfortunately, it is not available out of the box.

Best, Joseph

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