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Jira project not showing up in Jira extension

Charles Cochener

Hello,

I installed Jira browser extension and logged in but the exact project I want to create task in doesn't show up. In my company, we have a lot of projects and yet only 7 of them can be selected from the Jira extension. Can someone please explain to me the reason of this please ?

Accepted answers

Trudy P Claspill

Hello @Charles Cochener

Which browser extension for which browser specifically did you install?

Is there a correlation between the types of the projects (Service, Software, Work Management) and what does or does not display in the extension?

Or a difference in the project architecture; i.e. Team Managed vs. Company Managed?

All comments

Trudy P Claspill

Hello @Charles Cochener

Which browser extension for which browser specifically did you install?

Is there a correlation between the types of the projects (Service, Software, Work Management) and what does or does not display in the extension?

Or a difference in the project architecture; i.e. Team Managed vs. Company Managed?

Charles Cochener

Hello, thank you for getting back to me. The extension is called Jira Work Management and it opens a small pop-up that allows me to create tickets at any time.

After checking with your last recommandation, it seems indeed that only Team Managed projects are showing up in this extension. The project I am looking to add tasks in is a Company Managed project. Is it possible to access Company Managed project from this extension or do I need to request to change the type of this project ?

Trudy P Claspill

I've not yet installed the extension myself to test. As I work on that, can you confirm that the Company Managed projects that you want to work with a Business/Work Management projects?

Business/Work Management projects show navigation across the top of the screen.

Screen Shot 2023-02-09 at 9.18.18 AM.png

Software and Service projects show navigation on the left side, and say "Software" or "Service" at the top below the project name.

Screen Shot 2023-02-09 at 9.18.32 AM.png

The extension currently applies only to Business/Work Management projects, not to Software or Service projects.

Charles Cochener

Hello, thank you for your answer. Yes the project I am looking for is currently a software project. I am going to see with my team if it is possible to make it a work project. Thank you.

Muriel S_ Thiago Ledoux Rupp

OK I will uninstall the extension since I work in a Software project.

Hope you reach me out when it is availble.

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