nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

TestRail section is not available in some project

Y Huynh_333rmc

The TestRail addon in the Jira Details does not populate for one of my projects. Even I can navigate to Jira ticket when clicking the Jira Id from TestRail.

Expected result: This is how it works in some projects

Actual result: It does not display for one project

Accepted answers

Trudy P Claspill

Hello @Y Huynh

Is there a difference in the type of the project (i.e. Service, Software, Work Management) between the projects where it does and where it does not display?

Is there a difference in the project architecture; i.e. Team Managed vs. Company Managed?

All comments

Trudy P Claspill

Hello @Y Huynh

Is there a difference in the type of the project (i.e. Service, Software, Work Management) between the projects where it does and where it does not display?

Is there a difference in the project architecture; i.e. Team Managed vs. Company Managed?

Y Huynh_333rmc

@Trudy P Claspill Project Type is the same for both of my projects and both are Company Managed projects. I have compared everything in the Project Settings but could not find any differences

Trudy P Claspill

Do the projects use the same Field Configurations, Field Configuration Scheme, Screens, and Screen Schemes?

Y Huynh_333rmc

They are slightly different for those settings. How a field configuration would affect this? I think TestRail should be like other integration (Zendesk, SF) and should display automatically on the screen because I did not find any field which mentions TestRail