Pulling the assigned date for an issue

Question

We need to create a Report or a Dashboard that displays the number of days passed since the issue was assigned to the current assignee for a collection of issues.

Basically we need to pull the Age of a Bug which is Current date - Assigned date

Is there any way we can do that in Jira? Maybe using some dashboard gadget or SIL scripts,etc.

Mehmet A _Bloompeak_ · Answer

Hi @Soham Das

As an alternative, you can try Status Time Reports app developed by our team. It mainly provides reports and gadgets based on how much time passed in each status.

Here is the online demo link, you can see it in action and try without installing the app.

* This app has a dynamic status grouping feature so that you can generate various valuable reports as time in status, time in assignee, status entry dates and status counts, cycle time and lead time, average/sum reports by any field(e.g. average in progress time by project, average cycle time by issue creation month).

* You can search issues by Project, Issue Type, Status, Assignee, Issue Creation/Resolution Date(and any other Date field) and JQL Query.
* Status durations are calculated according to the working calendar you define. Once you enter your working calendar into the app, it takes your working schedule into account too. That is, "In Progress" time of an issue opened on Friday at 5 PM and closed on Monday at 9 AM, will be a few hours rather than 3 days.
* You can set different duration formats.
* You can export reports in CSV file format and open them in MS Excel.
* You can also add this app as a gadget to your Jira dashboards and reach “Status Time” from Issue Detail page.
* You can enable/disable access to Status Time reports&gadgets and Issue Detail page per project, users, groups or project role.

If you are looking for a free solution, you can try the limited version Status Time Free.

Hope it helps.

Emre Toptancı [OBSS] · Answer

Hello @Soham Das

This is not available in out-of-the-box Jira but you will be able to get status or assignee based reports with the help of a marketplace app.

If you are OK with using a marketplace app for this, our team at OBSS built Timepiece - Time in Status for Jira for this need. It is available for Jira Server, Cloud, and Data Center.

Time in Status mainly allows you to see how much time each issue spent on each status and on each assignee.

The app has Consolidated Columns feature. This feature allows you to combine the duration for multiple statuses into a single column and exclude unwanted ones. If you can progress the status of the issue when assigned, you can get the same report from statuses.

For all numeric report types, you can calculate averages and sums of those durations grouped by the issue fields you select. For example total in-progress time per customer (organization) or average resolution time per sprint, week, month, issuetype, request type, etc. The ability to group by parts of dates (year, month, week, day, hour) or sprints is particularly useful here since it allows you to compare different time periods or see the trend.

The app calculates its reports using already existing Jira issue histories so when you install the app, you don't need to add anything to your issue workflows and you can get reports on your past issues as well.

Time in Status reports can be accessed through its own reporting page, dashboard gadgets, and issue view screen tabs. All these options can provide both calculated data tables and charts.

And the app has a REST API so you can get the reports from Jira UI or via REST.

Using Time in Status you can:

* See how much time each issue spent on each status, assignee, user group and also see dates of status transitions.
* Calculate averages and sums of those durations grouped by issue fields you select. (For example, see average InProgress time per project and per issue type.)
* Export your data as XLS, XLSX, or CSV.
* Access data via REST API. (for integrations)
* Visualize data with various chart types.
* See Time in Status reports on Jira Dashboard gadgets

Timepiece - Time in Status for Jira

EmreT

Vamsi Kandala · Answer

Hi @Soham Das

I don't think there is an out-of-the-box solution for this.

The issue history will display when the ticket was assigned but we cannot get this using JQL or filters.

The alternate solution is to create a custom field 'Assigned Date' of date/time data type and update this field with the time stamp of when the ticket gets assigned.

There on, you can have this field to look up using JQL query or in the filters/ dashboards and also do the calculations to get the age of the issue.

Hope this helps.

Thanks,
Vamsi