nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Support Desk Users Ticket Updates

Paul Cope

Support desk users who are working on tickets are getting update notification emails which state the ticket has been updated by myself and I haven't even looked at the ticket.

It is happening when a status change is taking place.

Status:

Waiting for support customer

but it is saying the change is by me.

Any idea how to get it to correctly get JIRA to identify the support desk user who is actually working on the ticket and not me.

We have done some more testing and a service desk team member closed a ticket the email notification also showed the change done by my user name.

Thanks

Accepted answers

All comments

Paul Cope

It is happening when a status change is taking place.

Status:

Waiting for support customer

but it is saying the change is by me.

Nic Brough -Adaptavist-

This sounds like you have an automation or script that is acting in your name. Start with a look at the automations you have set up in the project, and then the global lists of automations and listeners.

Paul Cope

No automation rules or global automation rules have been created.

Nic Brough -Adaptavist-

What about scripts, listeners or jobs?

Paul Cope

I only know the basics of JIRA, where do I find those and what am I looking for?

Welcome!

It looks like you're new here. Sign in or register to get started.

Quick Links

Find more posts tagged with

server

jira-service-management

jira-service-management-server