Missing create linked issue option Service desk

Question

Hi total newbie question here.

We are running Service Desk and Jira.

I want to know how to link a Serice desk item to an Issue in a JIRA Software Project. After looking around for help, I know I am meant to see a Create Link under the More drop down. But all I see is Add Vote and Watch issue under More.

12-08-2016 10-04-29 AM.png

What am I missing? Is it a persmissions thing? I am an admin on both projects.. What do I need to configure to get this going?

12-08-2016 10-04-29 AM.png

Sean M · Answer

I found that the "New issue view" doesn't have the "Create linked issue" option. If I select "Turn off for now" in the "..." menu, and disable "JIRA Labs", the "Create linked issue" option shows up for me.

Tao Liang · Answer

Click on top right corner Setting Icon, In drop-down list select Issues. Then on left bar you will see Issue Features: Click on Issue linking and add a new type of link. I hope you find this helpful. Thank you

maccamlc_old_atlassian · Answer

Maybe this can help? https://confluence.atlassian.com/servicedeskserver031/linking-issues-802165194.html#Linkingissues-Createanewlinkedissuefromanexistingissueinaservicedeskorbusinessproject

If you are using the Server version, this is only available since JIRA Service Desk 3.1.0