Can't reset password

Ray Chung_azjrpk

A request has been received to reset your password.

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This user account is managed in an external User Directory and Jira is not able to update your password.

Please contact your System Administrator if you have any further queries.

Trudy P Claspill

Hello @Ray Chung 

Welcome to the Atlassian community!

If you need to reset the password you use to login to your Jira system, based on that message you need to contact the support team within your company. They have configured your Jira system to validate your credentials against another system, like Microsoft Active Directory. You can't change your password through Jira in that case.