Organization automation

KlimeB Yahoo

Hi guys,

I do not have experience with scripting, and not sure if this can be done by some add-in, so I want to ask if anyone of you has done something similar or can recommend some approach:

1. when a customer creates an issue in service desk portal, I want to be able (most likely with a post-function during transition) to get the domain out of his email, create Organization if not already existing and add the customer to it. If the Organization exists, just add the customer to it.
   I assume this has to be done via custom code. Any examples how?
   
   
2. During one transition in a Service Desk project, I am creating issue in other project. During this transition I want to copy the Organization from the Service Desk project and save it in other custom field in the other project.
   Do you know any Add-in that can do this? I am using the JIRA Misc Workflow Extensions, but it does not support the Organization field.

This is on Cloud.

Thank you in advance for your response.

Regards,

Klime

 

 

postfunction-ordering.png

Jon Bevan _Adaptavist_

Hi,

You could achieve this using ScriptRunner for JIRA Cloud and the REST APIs for JSD.

In your post function on the Create Issue transition, you would need to write a script a bit like this:

def creatorEmailAddress = issue.fields.creator.emailAddress
def creatorDomain = creatorEmailAddress.split('@')[0]
 
// We need to retrieve a list of the existing organisations to compare
// the email domain
// NB - You might need to paginate this request, see the documentation
def orgReq = get("/rest/servicedeskapi/organization")
				.asObject(Map)
assert orgReq.status == 200
 
def existingOrganisations = orgReq.body.values
 
// I've assumed here that the name of the organisation will match the
// domain exactly, but you might need different logic here
def organization = existingOrganisations.find { it.name == creatorDomain }
 
// Create the organization if it doesn't exist
if (organization == null) {
    def createReq = post("/rest/servicedeskapi/organization")
						.header('Content-Type', 'application/json')
						.body([
							name: creatorDomain
						])
						.asObject(Map)
    assert createReq.status == 201
    organization = createReq.body
}
 
// Now we add the user
def addReq = put("/rest/servicedeskapi/organization/${organization.id}/user")
        .header('Content-Type', 'application/json')
        .body([
            usernames: [
                issue.fields.creator.name
            ]
        ])
        .asString()
assert addReq.status == 204

For your other question, you can definitely do that with ScriptRunner too. On the relevant transition you would need a script a little bit like this:

// Get the field ids
def fields = get('/rest/api/2/field')
        .asObject(List)
        .body as List<Map>

def organizationFieldId = fields.find { it.name == "Organization" }.id
def otherCustomFieldId = fields.find { it.name == "Copy of Organization" }.id


// This would need changing to meet your specific requirements
def targetIssueToUpdate = "EXAMPLE-1"
 
def organization = issue.fields[organizationFieldId]
 
def updateReq = put("/rest/api/2/issue/${targetIssueToUpdate}")
                    .header('Content-Type', 'application/json')
                    .body([
                        fields: [
                            (otherCustomFieldId): estimates['Development Sub-Task']
                        ])
                    .asString()

// check that updating the issue worked
assert updateReq.status == 204

I hope that helps,

Jon

EDIT: fixed bugs in code