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What can I do if I have two accounts per user?

dennis.pajak@non.agilent.com

First, we created JIRA users manually. These have also already created many tickets.

Now the server is in our domain and we have imported all NT accounts.

Some users now have two accounts! One NT account and one manually created account.

How can we proceed now?

Accepted answers

Teresa_DevSamurai

Hi dennis.pajak@non.agilent.com

To consolidate duplicated JIRA accounts, identify duplicates, decide which to keep, transfer tickets, comments, attachments from one to another, delete duplicated account, and update references to the deleted account. Do with caution and backup JIRA data.

All comments

Teresa_DevSamurai

Hi dennis.pajak@non.agilent.com

dennis.pajak@non.agilent.com

so i have to do this manual for each account?

Teresa_DevSamurai

Yes, this process would have to be done manually for each duplicated account in JIRA. This is because merging or deleting accounts and updating references to them cannot be automated.

dennis.pajak@non.agilent.com

ok, thank you!

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