Closing Jira Ticket Doesn't Close OpsGenie Alert

unknown

Hello,

 

I have setup Jira and OpsGenie Integration. Everything in the integration is working fine apart from the rule that if I change the status to Done of a Jira Ticket, it should close the corresponding OpsGenie ticket.

I have tried to look at the integration logs and I can see that the ticket status is being correctly parsed however somehow the alert is not being closed.

 

Rules that I have setup:

Jira and OpsGenie Webhook settings:

 Can someone please advise regarding the issue?

Nick Haller

Hi @[deleted],

If I had to guess, your integration's Create Alert action might be matching when the status is being transitioned to Done:

 

That's more of an assumption since I cannot see what your log actually shows. To avoid this, you might want to add another condition(s) to the Create Alert action's filter. 

 

By default, the Jira integration creates alerts when the Event Type = issue_created - so maybe consider adding this (or another) condition:

 

All of these actions are processed in an order of operations from top >> down - so if your integration is matching on the top action when the status is moved to Done, then Opsgenie realistically never has the chance to review the Close Alert action. Once a matching filter is met, Opsgenie will use that action.