Facing issues while opening or editing document using Atlassian Commpanion

Question

I am not able to view or download attachment, it throws an error "Attachment File Not Found"

When I try to edit the attachment it throws a different error "Excel cannot open the file..... because the file format or file extension is not valid"

This seems to be intermittent issue, sometimes I am able to edit and save the file. But when I get this error multiple times it is annoying. Please help...

Karthick Kumar M_2nn549 · Answer

Thanks for the reply!

We found the issue, Confluence service was running under a different user, so users when they try to open or edit attachments they do not have permissions. We fixed this by starting Confluence service with the correct user and changed the permissions for all the attachments in the storage.

Vamsi Kandala · Answer

Hi @Karthick Kumar M

Welcome to the community!

One of the primary reasons for this error is that while Confluence could find the attachment details in the database (hence it is able to show the attachment in the page) but could not find the related physical file in the backend file system.

Please check:

* Whether the error is coming for all the attachments in your Confluence instance* If so, check the path configured for physical files and ensure it is correct

* If it working for some and not working for other few* Check if you can find the related files in the file system

If you have backups in place, please try restoring the files and check.

Finally, you can check with Atlassian support team so that they can check your support log files and determine what went wrong and provide an alternative solution.

Hope this helps.

Thanks,
Vamsi