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JIRA workflow

Ajay Taneja

I have a question. Let us say, a developer creates a JIRA ticket. That JIRA ticket involves development work, once development work is completed, it requires 3-4 approvals. The approvals may be happening in parallel.

Instead of each approver, writing in the comment field: "Approved", is there a button/switch that can be added in the ticket page so that the approver can just "hit" the button instead of lengthy comments section?

IS this functionality inbuilt? Can someone help/advise?

Regards

Ajay

CC: @Stefan Salzl

Accepted answers

All comments

Tomislav Sablic_5hy18z

Hello Ajay,

You could achieve that by implementing an approval step in your workflow. Take a look at it here.

Ajay Taneja

Thanks @Tomislav Sablic , can there be several approvals? IS there a diagram showing what you are describing by any chance?

Stefan Salzl

Hi @Ajay Taneja

There is a built in approval functionality in Jira Service Management (as @Tomislav Sablic mentioned above).

Unfortunately this is not available out of the box in Jira Software. You might find some inspiration on how to solve this in this community post.
https://community.atlassian.com/t5/Jira-Software-questions/How-do-I-add-an-approval-to-a-Jira-software-project-workflow/qaq-p/917817

My simple suggestion (with only the information from your original post) would be to create a subtask for each approver and set a condition in the workflow that blocks the transition until all those subtasks are done (condition is called "Sub-task blocking condition") --> see screenshot.

Best
Stefan

Antonella Capalbo

Hi @Ajay Taneja,

If you are interested to an out of the box solution, our Herzum approval for Jira on premises should fit perfectly your needs and provide you with many other advanced features.

I hope it helps!

Best Regards,

Antonella

Ajay Taneja

Hi @Stefan Salzl

1) You mentioned about the in-built functionality which @Tomislav Sablic suggested. What do you mean that it is not available in out-of-the-box JIRA? What do I have to do to get this functionality available?

2) Regarding the sub-task for each approver, do you mean the subtask will exist for very story (corresponding to the workflow) automatically? That is, I need "not" create the subtask manually for every story but define it as part of the workflow just ONCE?

Thanks a lot

Ajay

Ajay Taneja

Hi @Antonella Capalbo

Regarding the solution you described, what is the process to integrate it in my JIRA Software? What is the cost associated? Can I get a trial version?

Thanks

Stefan Salzl

Hi @Ajay Taneja ,

1) those are 2 different applications, Jira Software and Jira Service Management. At jira service management this is part of the workflow functionality. In Jira Software (as far as I know) it‘s not.

2) No. This solution would be (as suggested) the most simple way to fullfill the requirement. The subtask for each approver would need to be created manually in this case.

Best
Stefan

Ajay Taneja

Hii @Stefan Salzl

Thanks,

1) If I have both JIRA software and JIRA Service management, will I achieve what @Tomislav Sablic is suggesting?

2) So, everything is manual here. That is for every story:

a) I create the subtask for each approver

b) I define the workflow for every story as you described. IS my understanding correct?

c) What are the permissions I will need for b)? I presume, you are asking me to edit a workflow, so I will need admin rights in JIRA to edit workflows? IS that right?

Thanks

Ajay

Antonella Capalbo

Hi @Ajay Taneja,,

You can find my answers below.

What is the process to integrate it in my JIRA Software?

The process to integrate our app in your JIRA Software will consist in setting your configurations as illustrated in our customer support documentation:

https://chicago.herzum.com/confluence/display/HAP/Herzum+Approval+Documentation.

If needed, we will be glad to assist you with the setup.

You can open a ticket in our customer portal to ask our help: https://chicago.herzum.com/jira/plugins/servlet/desk/portal/44.

Can I get a trial version?

You can get a trial version.

For Data Center apps, you can extend your app trial up to 5 times - in other words, for up to six months.

What is the cost associated?

Our apps is billed based on the number of users in your Atlassian product.

The app tier should match the maximum tier of the licensed Jira products on your instance.

App princing by tier can be reviewed at https://marketplace.atlassian.com/apps/1211763/herzum-approval?tab=pricing&hosting=datacenter.

Best Regards,

Antonella

Parsa Shiva_6a2esz

Hello Ajay,
Hope you are well!

I suggest the simpler solution of using a plugin, I would recommend the Approval Path for Jira.
It's easy to use, configurable and works with automation as well.

It can resolve the issue right off the start.

Hope that was helpful, let me know if it helped

Best,
Parsa

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