Mails are not processing and ticket are not getting created in JIRA service desk.
Showing error as "Unfortunately JIRA couldn't connect to the mail server. Here is what the mail server said: "AUTHENTICATE failed.""
It stopped working from 25-January-2023
Email addresses
List of email addresses being used for service desk projects that support requests via email.
| Service Desk | Email address | Request Type | Status | Actions |
|---|
| Internal Business Service Desk | ****@****.com | Change Request | Unfortunately JIRA couldn't connect to the mail server. Here is what the mail server said: "AUTHENTICATE failed." | TestView logDelete |
Mail audit log for ****@****.com
| Date | Email address | Status | Details | Since |
|---|
| 25/Jan/23 5:44 AM | *****@****.com | FAILURE | AUTHENTICATE failed. | 25/Jan/23 1:36 AM |
| 25/Jan/23 1:35 AM | *****@****.com | FAILURE | Couldn't connect to host, port: outlook.office365.com, 993; timeout 50000 | 25/Jan/23 1:35 AM |
What can be the reasons, that JIRA cannot connect to the mail server?
