I am looking for best practice manuals on creating and closing a ticket on JIRA. Is there official documentation on these topics?
Hi @Lorenzo Flores and welcome to the Community.
Since Jira is so adaptable and cusomtizeable, each workflow is very unique. Therefore, creating and especially closing tickets needs to be adjusted and customized per screen and workflow.
On thing, however, is that a resolution value should always be set once a ticket is done. Check out this best practices on using the "Resolution" field to assist you with the workflow creation.
HTH,KGM
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